Sure! Our mobile collaborative robot is entirely safe. He is equipped with precision sensors that allow him to detect a still or moving person and the slightest obstacle. The robot adjusts his trajectory instantly without hindering the work of your employees or bothering your customers.
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24/7 technical support and answers to your questions
You won't need us very often! But if you do, our programmers and technicians are here to help, no matter the technical problem you have with one of our automated solutions.
If you have a physical problem, our team will be there within 24 hours. If you have an electronic problem, we are often able to fix the issue remotely.
Submit a Support Ticket
For any technical questions or assistance requests, submit a ticket to our support team.
FAQ: answers to your questions
Is the robot safe for my staff and customers?
Is a delivery robot expensive?
Not at all! Depending on your use and needs, your robot could cost as little as $47/day. That is very affordable for a delivery solution that can offer room service, help with maintenance, deliver luggage, packages, meals, tools, parts and more as well as distribute coffee or mail. Discover our prices according to the various possible configurations.
Is a delivery robot hard to use?
Don't worry, our robot is very simple to use and is also completely autonomous. You don't have to take care of him; he does it all practically by himself! If necessary, we have a 24/7 technical support team to help you.
The human touch is very important to me. Does the delivery robot replace my team?
The Sir Steward mobile collaborative robot is designed to help and support your existing team, not to replace it. He allows your team to concentrate on customer service and handling tasks that require more concentration and skills. He also allows you to remedy the workforce shortage when needed.
Do I have to buy accessories such as rails or sensors for the robot to work in my business?
No. Since the mobile robot is autonomous, he doesn't need guiding rails or sensors installed in various locations to guide him. We only have to determine with you the areas where your robot may or may not go and map these places in his system so he becomes completely autonomous in his navigation.
If I change the configuration of my restaurant, warehouse, offices or even if I change furniture, do I need to change my robot?
No. For minor configuration changes, the robot is entirely autonomous, and you need not worry. He is equipped with sensors and a 265-degree scanner to detect obstacles and his way. If a table, shelf or desk are moved around, the robot will detect it and change his path to arrive at his destination and accomplish his task.
When moving or making major modifications, we can reconfigure your robot so that he becomes completely autonomous in your new space.
Do I need to take care of charging the robot's battery myself?
No. Your robot is entirely autonomous. He knows his battery's charge level and will go to recharge himself as needed.
What happens in the robot needs to take the elevator?
The robot uses the elevator as a human would. He communicates with it via your Wi-Fi network to get on and off at the right floor while ensuring not to block the space for other users.
Is the smart locker easy to use and to install?
Yes. Depending on the chosen configuration, we can install it and have it ready to use in your business in less than an hour! The software to manage the locker is very simple. We can do a demonstration following installation.
The smart locker can be plugged into a standard outlet and needs to be connected to your Internet network via a network cable or Wi-Fi.
Can anyone open a locker?
No. Only the user with a unique electronic code, the RFID chip, the barcode or the QR code can open the locker to access its contents. The user who needs to access the content may receive the electronic code by SMS, email or a phone call.
How do I know if a package has arrived in a locker?
When the delivery driver places a package in the locker, the recipient receives a notification by SMS, email or a phone call indicating that the package is ready to be picked up. The recipient also receives a unique electronic code to open the locker.
Am I required to use the software supplied with the smart locker or can I have a different customized software solution?
Almost anything is possible with the smart locker. We can connect it in various ways to meet your needs. Contact us to discuss your project so we can propose the best solution for your business reality.
What are the smart locker dimensions?
We have some standard locker formats for mail and packages, but we can also design smart lockers adapted to your needs. Contact us to tell us about your project and see all the possibilities.
I am looking to integrate a self-service order system in my company. Where do I start?
After discovering all the possibilities offered by our self-service solutions for your business sector, contact us to discuss your project. We can then determine the ideal solution for you that we can design in collaboration with renowned software companies to offer you a self-service ordering kiosk adapted to meet your needs.
Are Sir Steward self-service solutions expensive?
Not at all! We have solutions that can be adapted to any budget.
How do I know if Sir Steward is the right self-service solution for me?
We can adapt our solutions for the industrial, institutional and commercial sectors as well as for restaurants and tourism. Our self-service solution really adapts to everything, no matter your activity sector. Contact us to discuss your project. We can design a self-service solution adapted to your needs in collaboration with our partner software companies.
What systems and software are compatible with Sir Steward self-service solutions?
Practically all of them! We can easily connect them with your computer equipment, software, pay solution suppliers or others thanks to our renowned software partners.